Communications Solutions

A robust, user-friendly and versatile online communications tool, the First Data Communicator solution allows you to effectively connect with others, transfer information and implement secure chat sessions.

Improve your account holders' online experience by providing immediate access to a customer service representative with the simple click of a button on your Web site. With the Communicator solution, you will improve marketing of your products and services by providing clients real-time information and an instant connection to your financial institution. Provide a secure chat option on your loans page, allowing clients to chat instantly with lending experts for prequalification; place a link on your-bill pay enrollment page to give account holders immediate responses to questions… the possibilities are limitless.

Create a More Collaborative Workplace

Create a more collaborative workplace using the Communicator solution to share and edit sensitive documents, such as loans and contracts, securely in real-time and without the hassle of passing documents through e-mail and editing individually. With this solution, each participant may gain control of the online document and make edits while other participants share the view.

Connect Instantly with Geographically Dispersed Employees and Clients

The Communicator solution is a versatile customer service tool. It allows your representatives to take control of clients' browsers and demonstrate processes or manually finish sessions. For your employee-to-employee needs, the desktop and application share can be used for many valuable purposes, including online meetings and training, to name just a few.

Promote End-to-End Security of Your Data

The Communicator solution provides users with online file transfer capabilities to move data from point-to-point while increasing security. No more file-size hassles or data security issues associated with e-mailing files.

Requiring little end-user training and no additional on-site hardware, it’s an effective solution for financial institutions of any size. Communicator can help you stay connected with your employees and clients by replacing time-consuming methods of communication with a simple click of the mouse.