Analytic and Decision Management Solutions

First Data provides you with the ability to make faster, data-driven decisions at each point in the customer lifecycle, from origination to recovery.

We acquired Intelligent Results®—a leader in predictive analysis and decision management software, to enable you to manage your business more dynamically with a new standard in customer analysis and decision management.

Our Analytic and Decision Management Solutions for financial services, specialty retail, utility, and telecom customers make data-driven decisions across the entire customer lifecycle — helping to ensure faster time to profit, higher life-time value, greater loyalty, and reduced costs to serve.

Analytic and Decision Management Solutions deliver the ability to help you:

• Perform advanced market segmentation analysis—-identifying new customers to profitably grow portfolios, while minimizing costs and mitigating risk
• Capture unstructured customer feedback to provide Voice of the Customer insight (in their own words) to refine products and service delivery programs
• Make and simulate better business decisions-—understanding the costs and expected outcome of each action taken before it is put into production
• Reduce effort and increase unit yields for collections and recovery activities
• Improve skills-based routing and contact center performance

We can help you increase profit, automate the analysis and decision process, and deliver a superior customer experience. And, because Intelligent Results is part of First Data, we can offer you a complete end-to-end solution.